Showing posts with label complaints. Show all posts
Showing posts with label complaints. Show all posts

Thursday, May 12, 2016

2016: An Ikamet Odyssey

Tales of pell-mell races across the Eminyet courtyard and sharp-elbowed scuffles at the residence-permit application counter were swapped over Efes like war stories among expats when I initially arrived in Turkey. By the time I made my own first application, things had settled into some manner of organized confusion. But, like the course of true love, bureaucratic progress did never did run smooth. One particularly bad year, a friend had to queue in front of the Emniyet in the middle of night, where she reported people were selling places in line. When the process was decentralized to local police stations, crowded waiting rooms were replaced by bored young officers flirtatiously or sadistically (it was sometimes hard to tell which) quizzing female applicants on American sports teams or the capital cities of random English-speaking countries.

This past year, the mass influx of Syrians and other refugees led Turkey to set up an entire new bureaucracy for processing foreign residents, the Göç İdaresi (Migration Administration). Those of us who'd already been in the country for a while were promised efficient new electronic renewals, under which "the foreigners shall be informed through their e-mail addresses" of any missing documents, and receive an SMS when the permit is ready to be delivered. And there the odyssey began:
✔ Gather necessary paperwork, get ID photos taken, fill in online application. So easy! 
✔ Go to tax office in Eminönü, pay required fees for the renewal. A little elbowing required at the cashier's counter, but not too bad. 
✔ Bring receipts home to scan them, along with the rest of the application documents (you never know what might get lost in the mail). 
✔ Package up original documents and receipts and take them to the post office to send them to the Göç İdaresi by registered mail. 
✔ Track the letter online and see that it's reached its destination two days later. So far, so good! 
✔ Wait.
✔ Wait. 
✔ Wait some more.
✔  Decide after two and a half months that maybe it would be a good idea to check on things. Call the mobile number you've been given of someone at the Göç İdaresi in Fatih. He tells you to come in (wait, what happened to letting applicants know by phone or email? never mind, don't ask...) so they can see if your paperwork is in order. Uh-oh. 

Wednesday, May 4, 2016

Top 10 reasons I dread shopping for running shoes in Istanbul

If anything can be more challenging (and aggravating) than running in Istanbul, it's buying running shoes in Istanbul. Admittedly, I like shopping about as much as going to the dentist even under the best of circumstances, but my experiences across the gamut here -- at specialist local running shops, outlets of international brands, and general sporting-goods stores -- would be funny if they weren't so frustrating. Here's just 10 of the ways salespeople have left me reconsidering the possibility of inner-city barefoot running, cement, broken glass, and general detritus be damned.
  1. Not stocking women's shoes larger than size 39 or 40, then balking at the idea of letting me try on men's sizes.

  2. Telling me I don't actually have wide feet (you'd think I might have noticed in 40 years of buying shoes) then passive-aggressively recommending a model that a quick Google search reveals typically runs narrow.

  3. Photo courtesy kovats
  4. Not stocking any wide widths at the shop of a international brand known for offering the majority of its shoes in multiple widths, then telling me it's because "everyone in Turkey's feet are standart."

  5. Telling me that too-small shoes couldn't possibly have caused my feet to start to fall asleep while running, "there must be something wrong with your nerves."

  6. Asking me if I "run long distances, like 5 kilometers?"

  7. Snickering when I try to explain that my left foot is larger than my right (which is not uncommon, okay?) then continuing to insist on only giving me the right-foot shoe to try on first.

  8. Gesturing at a long wall of shoes and asking with a shrug, "So what do you want to try on?"

  9. Not bothering to measure my feet or bring out the same pair of shoes in multiple sizes, just moving straight on to totally different models when the first one is a bit snug.

  10. Explaining, when I say that one pair of shoes fits a bit better than the last one, that it's because they're "very professional."

  11. Offering up, in response to a request for trail running shoes, a strangely stiff pair that turn out to be (when consulting the manufacturer's website later) "approach shoes" meant for technical hiking/rock-climbing.

  12. Telling me my foot's shape "is not very nice."
Oh wait, never mind that last one. That wasn't a shoe salesperson, that was a physical therapist.

Saturday, March 26, 2016

They paved paradise...

There's a long-running joke in the United States that suburban housing developments -- places with monikers like Fair Oaks, Orange Grove, or Willow Springs -- are named after whatever was torn out to make room for the construction of the new homes and roads.

A similar logic seems like it may have been at work in Istanbul's far-flung outskirts, where, as I traveled 40 kilometers on the metrobus to carry out a frankly preposterous bureaucratic errand (more on that later), I passed places with names like Cevizlibağ (“Vineyard with walnuts”), İncirli (“With figs”), Bahçelievler (“Houses with gardens”), Şirinevler (“Charming houses”), Sefaköy (“Delight village”) Cennet Mahallesi (“Paradise neighborhood”), Saadetdere (“Happiness creek”), and Güzelyurt (“Beautiful homeland”).

They pretty much all looked like this:



Friday, December 3, 2010

Lonely Planet BlogSherpa Carnival: Regrettable Trips

From getting sick to getting lost to getting stuck, travel sometimes isn’t all it’s cracked up to be. Following a group look at favorite places around the world, I asked my fellow Lonely Planet bloggers to describe their most regrettable trips, those travel experiences that are memorable, but not necessarily in a good way. While some took the opportunity to warn others about places they should strike from their itineraries, others reflected on how even the most nightmarish trips can have some benefits – if only leaving the traveler with a good story to tell. My own “worst place” – a straggly town on the Uzbekistan-Afghanistan border – ended up being an awful lot of fun.

A Small Trip With a Big Impact
Wanderlust spurred Vago Damitio of Vagobond to take what ended up being the most regrettable trip of his life, but he didn’t end up getting far. Fed up with his hometown, he decided to enlist in the Marines and see the world. Things didn’t work out quite as the recruiter promised.

Frustration in China
Looking back on her trip to China from the vantage point of a beautiful beach, Barbara Ann Weibel of Hole In The Donut Travels can see the value in her experience, but at the time it was pure hell: unscrupulous taxi drivers, umbrella jabs to the forehead, “vegetarian” dishes full of pork, flooded hotel rooms, and rejected credit cards. Her confidence took a beating, but this intrepid traveler eventually got her groove back.

Struck Ill in Indonesia
Illness is a common theme of bad travel experiences, but while most people suffer through some bouts of what we always called “Montezuma’s revenge,” Simi Bhagwandass of See Simi Travel Blog contracted dengue fever while sleeping deep in the jungle in an Indonesian national park. One of the 61 mosquito bites she got on her ankles alone led to three feverish weeks from which she’s thankfully recovered.

Heinous Hen Parties in Majorca
For the stag and hen parties dressed like Borat and naughty nurses, the Majorcan beach resort of Magaluf is paradise; for writer Vibeke Montero of Photito's Blog, it was just the opposite. She wrote about his trip earlier this year, but says: “I hate that place enough to spread the word twice.”

A Chilly Dip in the Mediterranean
The story submitted by Erin of La Tortuga Viajera reminded me of all the times in San Francisco that I’d watch tourists shiver in their shorts and just-purchased Alcatraz sweaters, obviously unaware before their trip that California is not always warm. Used to the temperate waters of Thailand, the cold-weather-hating Erin planned a Mediterranean diving trip in November and ended up “submerged under ten meters of freezing cold, murky water while I got sloshed around like I was in the laundry cycle.” The hotel filled with tacky animal figurines was just the icing on the cake.

What was the most regrettable trip you ever took?

Participants in the LonelyPlanet BlogSherpa program host periodic “blog carnivals” on various travel-related themes. The last one, hosted by La Tortuga Viajera, looked at unique customs around the world; next up, a Christmas-themed carnival from Inside the Travel Lab.

Tuesday, August 17, 2010

Dondurmacı vs. Japon

Sometimes you just want an ice cream, dammit. You're not going to get it from this guy (or anyone else in Turkey wearing the same goofy uniform):



As a side note, I suppose it could be seen as a sign that I've been here too long that the chewy ice cream tastes just fine to me.

Monday, August 16, 2010

Hayırlı Ramazanlar

Non-believers can find plenty to gripe about during Ramazan: getting woken up at 2 a.m. every night for a month by loud, tuneless drummers; having your already-nearly-impossible-to-catch evening serviş bus moved up by half an hour to make sure the observant get home in time for iftar; and feeling guilty about drinking water in the midday heat while your neighbors refrain from letting anything pass their lips in the same 90-degree weather that has you dying for a beer. Oh, and the occasional yabancı friend getting hit on the head with a bottle for imbibing during the holy month.

But at certain moments, the beauty, rather than the bother, of the occasion comes to the fore. Saturday night was one of those times. A slight breeze had picked up as I walked with a pair of friends down through our neighborhood to the main road. As dusk rapidly fell, tables were being set up on sidewalks and in alleys for people to break their fasts, whether with a multi-course meal or a humble serving of lahmacun. Some people already sat in front of their plates, patiently waiting for the sunset call to prayer that signals an end to the day's abstention. (Full disclosure: We did also witness a near-brawl at the local butcher shop that may or may not have been Ramadan-related.) The ezan began to echo out from the mosques as we hopped on the tram, and by the time we got off a few stops later, the mahyas were glowing in between the minarets and the streets were full of people eating and socializing happily.

That night was also the kickoff of "Ramazanda Caz" (Jazz in Ramadan), a series of concerts by Muslim musicians, and about as religious of an experience as I'm likely to have. The atmosphere was indeed reverential as Tunisian oud master Anouar Brahem and his quartet played their lovely, melancholy mix of Arab classical music, Mediterranean/Persian/Indian melodies, and, of course, jazz, under the soaring, moodily lit neo-Greek columns of the Istanbul Archaeology Museum. Fireworks, football chants, and the final ezan of the night blended with the music as the leaves fluttered ever so slightly overhead. The beauty, community, and sense of peace seemed to exemplify some kind of Ramadan spirit, which wasn't even entirely dispelled by the taxi driver who tried to rip us off on our way home.

Monday, February 8, 2010

36 hours... in the same old places in Istanbul

Even as I would contentedly curl up with the Sunday New York Times back home, I always knew I wasn't part of that paper's target audience. I didn't live in New York, for one thing, and didn't even really aspire to the kind of wealth required to take part in the types of nightlife, travel, real estate, and weddings it breathlessly touted. I did think, in all my gentle naivete, however, that to write for this fine publication one might have to come up with a better lede than

From a skyline featuring both minarets and church spires to the call to prayer competing with lounge music in a hip cafe, Istanbul is the only major city to span two continents.
When I worked at a magazine, editors would be quick to scribble "BTDT" (been there, done that) on a pitch that bore even a passing connection to something we had covered before. But when it comes to Istanbul -- and I'll bet other expats living in different places feel the same way about their foreign homes -- publications don't seem to like to stray far from the beaten path.

I remember speaking to a fellow freelancer about an article she was writing for a major U.S. magazine on Sultanahmet, Istanbul's historic "old city." A long-time expat, she was brimming with ideas about lesser-known sites worth seeing. But the magazine just wanted Aya Sofya and the Blue Mosque all over again.

Sure, New York Times readers probably don't want to jostle elbow-to-elbow for a sidewalk seat to drink Efes at Badehane or get up from their seats to point at stews and mezes behind glass at Çiya. They might not even want to eat an extremely tasty meter-long kebab at Akdeniz Hatay Sofrası if it means hanging out in Aksaray.

But might they not want to be served traditional Mardin cuisine from silver platters by dapper and attentive waiters at Cercis Murat Konağı? Or sip cocktails at one of the actually trendy bars in Tünel or Şishane? Or, heaven forbid, follow their jaunt to SantralIstanbul (admittedly, a good pick) with a trip to Eyüp to watch families take pictures of their little boys dressed in kingly white robes in honor of their forthcoming sünnet (circumcision) ceremonies -- if only to give themselves a good story to tell when they go home?

On the other hand, more tourists at 360 means fewer at the places where anyone else might actually want to go.

Monday, January 25, 2010

Kış geldi...

I must admit that living in a half-assedly developed country seems like a lot better idea when it's not -4 degrees Celsius (25 F): when the beautiful view from the windows of the lovely old apartment with no heating system is not obscured by snow and of much less importance than the wind blowing through the cracks in said windows; when the periodic black-outs that were such a laugh when you could weather them drinking wine on the porch don't mean waking up in a cold room to no space heaters and no hot showers; when the charmingly cobbled, rutted, and uneven streets are not slick with ice; and when two guys in a pickup truck don't throw dirt at you with big shovels as they drive past. On the plus side, there's... uh... there's... sahlep?


Thursday, December 3, 2009

The most wonderful time of the year

In retrospect, it should have been obvious that we were trying to be too clever by at least half. With the time to renew our press accreditation and residence permits fast approaching, another journalist friend and I decided to get a jump on the process by making appointments using the handy-dandy "e-randevu" (online reservation) system recently installed by the İstanbul Emniyet Yabancı Şubesi (Police Headquarters Foreigner Office). We weren't sure when our first set of paperwork from the press office would be ready, but it wouldn't hurt to make an appointment, right? After all, right below the "new appointment" button, there was a "find/cancel appointment" button. What could possibly go wrong?

The square stone wheels of Turkish bureaucracy turn slowly, of course, so we found ourselves needing to reschedule our appointments for a later date. I logged on confidently and clicked the "find/cancel appointment" button. The system found my appointment, all right. But when I went to cancel it, this message popped up:

To cancel your appointment, you must recourse to the police headquarters.

The verb used for "recourse" in the Turkish version was müracaat etmek, to appeal to. I pictured a crowd of foreigners on their knees at the Emniyet, begging to be allowed to change their appointments as a tea-sipping functionary steadfastly ignored them. But an appeal could also be made by telephone, couldn't it? No dice. I called up and was informed that though my desired operation could not be handled over the phone, if I came into the Emniyet, they would be happy to cancel my appointment. (OK, maybe, I added in the "happy to" part.)

So, basically, the Emniyet instituting an online reservation system is the equivalent of a bank setting up an ATM where you can make a request for a withdrawal at the machine, but have to turn up at the branch to collect your cash. Hm. I'd better not give Yapi Kredi and Garanti any ideas.

Wednesday, May 13, 2009

Can I have a power outage with that pizza?

Their timing may be unpredictable, but power outages--and the dropped Skype calls, suddenly cold showers, and fumbling around for your cell phone to provide a little glow since you couldn't possibly be expected to keep a flashlight and batteries on hand, now could you? that go along with them--are a reliable fact of life in Istanbul.

And though far too localized to create city-wide community spirit--it's not at all uncommon for my apartment's electricity, water, and/or Internet connection to go out while that of my neighbors, whose house I could hit with a rock if I had any kind of arm at all, stays on, or vice versa--our mini-blackouts do knit us yabancıs closer together, as we load up our laptops or bathrobes to use the Internet or shower at someone else's house. They also somehow seem to lead to ordering pizza.

After a cranky day at work today, a chance phone conversation led me to invite a friend over so he could use the Internet while his power was out, which in turn converted an evening with no plans into a nice one of drinking wine and ordering from Domino's (I know, I know, but they have a two-for-one deal)--a "tradition" initiated one time when our electricity went kaput, though only after much befuddled wondering how in the world we could order take-out without the Internet. Ah yes, that little thing with the numbers and the buttons and the ring, ring, ring. How quaint.

Friday, November 7, 2008

Worst. Customer. Service. Ever

I was just making some calls for a friend to computer service centers here in Istanbul, most of which don't seem to have any English-speakers on staff. Which is all understandable and şey, since, you know, we live in Turkey. What was really irritating was the one whose recorded message said,

"For English, press eight."

And then when I pressed 8, said,

"Yanlış numarası." (Wrong number.)

And then, when I tried to wait for an operator, said

"Operatör meşgul." (Operator busy.)

And hung up.

Friday, September 12, 2008

Ayakkabı boyama

One can (and, too often, does) complain about the lack of things in Istanbul--favorite foods, easily accessible parks and beaches, a second type of beer--but one cannot complain about being able to get a nice shoe shine for $1.62 while watching ferries ply the waters of the Golden Horn and the sun set on the Galata Tower.


Under the bridge
Under the bridge
Originally uploaded by mission75

Wednesday, June 11, 2008

Twin cities

I didn't do much to help my own case when I posited to friends that Istanbul was basically San Francisco East (far, far east), and then posted pictures of my new city covered in snow. But I stand by my assessment--now more than ever.

It was the lovely light in both places, and the graceful topographical dance of hills and water that first led me to make this comparison. Since spending more time in Istanbul, I've seen how both cities enjoy a good party and a good protest in equal measure (though any Istanbul'lu would surely be appalled at how early the streets of SF roll up at night). But these days they share some less alluring qualities as well, from skyrocketing real-estate prices and a revolving door of unaffordable restaurants to pants-less vagrants moaning in the streets.

All Istanbul needs now is Gavin. He would fit right in amongst the Turkish men--they could bond over their shared love for hair gel and womanizing tendencies--and maybe he could do something about one of the major dissimilarities: Turkey's atrocious record on gay rights.

Thursday, May 29, 2008

Ne zor

Turkish food, while tasty, does tend toward repetition. This "caution" from a travel article about Lebanon in the (purportedly) English-language daily Today's Zaman perhaps lends a little insight into the Turkish culinary mentality:

Cuisine: You will have no problem finding delicious food that appeals to your taste buds in Lebanon. The one factor that might be a little difficult is the abundant use of spices and distinctive sauces.
Yes, those abundant, distinctive flavors are to be avoided at all costs.

Sunday, March 16, 2008

Aynı değil

I haven't been here long enough to miss much about my life back in the States, but I can already say with certainty that reading the Sunday New York Times online, even while drinking a decent cup of coffee, is just not the same as curling up on the couch with the real thing.